Payments & Return Policy
How can i pay?
We accept all major debit cards and credit cards.
Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay and PayPal.
All transactions are processed via Shopify Payments or PayPal and are encrypted for your safety.
All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
Additional validation and fraud checks are carried out internally.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
How to return items
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our warehouse.
Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Derbooka’s warehouse if you require a refund or an exchange.
To process a return, please follow these simple steps:
Mail your return to:
Derbooka Returns, Spoorweglei 77, 2500 Lier, Belgium.
Derbooka does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Please allow 3 business days to process your return once it is received by our warehouse. This can take up to 5 business days in sale periods.
Derbooka Headwear must be returned by mail.
We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
When will i be refunded?
Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.
If you can see your return has reached us and more than 3 working days have passed please email us at firstname.lastname@example.org